Here is a list of Frequently Asked Questions regarding Vintrendi Wine Company
Corona Virus Social Distancing
In effect until further notice
Q. Are you open for business during the Covid 19?
A. Yes we are open for carry-out bottle purchases M-Th., 3pm- 6pm/ Fri, & Sat. Noon-8pm. We are closed on Sundays.
Q. Do you offer curbside service?
A. Yes we do. Place your order online and select 'Pick-up' at checkout. You can also call from outside our location , place an order and we will bring it out to your vehicle.
Q. Can we order wine by the glass and dine in?
A. Yes, we are serving guests for dine-in service at this time in accordance with Phase 1 Social Distancing Guidelines. We are limited to a very small number of guests and we require reservations. We will continue to serve guests outdoors on our patio, weather permitting. Remember when shopping, please kept six feet of distance between you and the next customer. Tables will be kept at a distance of at least 6' from one another and group size must be no more than ten patrons and guests must be seated no more than four to a table.
*Face masks are mandatory inside the building when guests are not at your table drinking and eating.
*Temperatures will be taken prior to seating indoors.
About Vintrendi Wine Company
Q. What is Vintrendi Wine Company?A liquor store or a winery?
A. Vintrendi Wine Company is both a micro-winery and a wine shoppe . We develop and bottle wines and offer them to the public for your drinking enjoyment.
Q. Do you have a wine club?
Q. Do you grow the grapes and other fruit you use for making wines?
A. No, we do not grow our own fruit. We partner with vineyards and orchards that have already pressed and processed the juice. We then blend and infuse our proprietary flavors at that point, prior to bottling.
Q. Do you offer tours of the winery?
A. Not at this time.
Q. Can I sample a wine before buying it?
Orders and Billing
Q. How can I pay for for my wine delivery?
A. You can pay online with a credit card and PayPal through our online ordering system. If you pay in store or at an event you can pay with cash also. We also accept Google and Apple Pay.
Q. What do I need to do in order to pick up my wines at the winery?
A. Select 'Pick-up' at vintrendiwines.com when determining your shipping method. Be sure to check our 'Visit Us' page for business hours. Please bring proper identification and a copy of the emailed receipt showing proof of purchase.
Shipping and Delivery
Q. Can anyone at my residence receive deliveries or Fed Ex Shipments?
A. No. Only persons age 21 and over must be present to sign at the time of delivery by winery staff or Fed Ex. Proper identification is necessary in order to receive the delivery.
Q. What happens to my wine delivery can't be delivered if no one is home or age can't be verified?
A. Wine will be held at the local Fed Ex facility or sent back to the winery for hold. All resulting costs shall be the responsibility of the customer.
Q. Do you ship to PO Boxes?
A. We can only ship to residential or business addresses.
Q. How soon will my order be processed after I pay online?
A. Wine orders placed on-line will be processed within 24 hours of receipt. Due to extreme cold or hot temperatures packages may be held so that wine is not damaged. Allow 3-5 business days for ground delivery by Fed Ex, depending on your location.
Q. How are Fed Ex delivery costs calculated?
A. Fed Ex shipping is based strictly on the weight of the items and packaging and associated fees. The shipping amount will be automatically calculated based on the number of bottles ordered and its shipping weight. Fed Ex delivery also requires a $5.00 Adult Signature Fee for all wine deliveries. Fee is included in quoted shipping rate.
Q. Is there a minimum order for delivery?
A. Yes, there is a three bottle minimum purchase for local deliveries and Fed Ex deliveries. If you live outside our normal delivery zone, call us and we may be able to arrange a special delivery.
Q. Do you ship to all states?
A. We do not ship wine to Alabama, Mississippi and Utah. All surrounding area local llinois deliveries are made by the winery and not by Fed Ex.
Q. Should I Ship To My Home, Work Address, Or Fed Ex Office?
A. You can ship to either any one of the above. You may also consider shipping to a friend or neighbor who is generally available to sign for packages. Another option is sending packages to an eligible Fed Ex Office location as it's free to have it held for five (5 ) business days and they often have flexible hours. Just bring your identification and tracking number!